Terms and Conditions

Section 1: Overview

This website is operated by RhineCart, a brand owned and operated by 18 Commerce Ltd..

Throughout these Terms & Conditions, the terms "we", "us", "our", "RhineCart", or "Company" refer to 18 Commerce Ltd.. These Terms & Conditions ("Terms") govern your access to and use of this website, including browsing the website, creating an account, purchasing products, and using any other services or features made available through the website.

By accessing or using our website, or placing an order with us, you agree to be bound by these Terms and the other policies referenced in them. If you do not agree with these Terms, please do not use our website or place an order.

These Terms should be read together with our:

These policies form part of the terms governing your use of our website and purchase of products from us.

Section 2: Eligibility and Use of the Website

You may use our website only where permitted by applicable law. By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you. If you are using the website on behalf of another person or entity, you confirm that you have the authority to bind that person or entity to these Terms.

You must not use our website:

  • For any unlawful or fraudulent purpose;
  • To violate any applicable law or regulation;
  • To infringe the intellectual property or other rights of any person;
  • To introduce viruses, malware, or other harmful code;
  • To interfere with the security or operation of the website;
  • To impersonate another person or provide false or misleading information;
  • To access or attempt to access systems or information without authorisation; or
  • To scrape, crawl, copy, reproduce, or systematically extract website content without our prior written permission.

We may restrict or suspend access to our website where reasonably necessary to protect our customers, business, systems, or other users, or where we reasonably believe these Terms have been violated.

Section 3: Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, availability, and other information displayed on our website are accurate and up to date. However, minor differences may occur between product images and the actual product, including differences in colour, packaging, labelling, or appearance. Display settings on your device may also affect how colours appear. Product availability may change without notice.

We reserve the right to:

  • Limit the quantity of products available for purchase;
  • Limit purchases to certain customers, geographic locations, or jurisdictions where reasonably necessary;
  • Discontinue products;
  • Correct errors or inaccuracies; and
  • Update product information where necessary.

Nothing in this section limits any rights you may have under applicable consumer law.

Section 4: Pricing and Taxes

Prices are displayed in USD on this website. The applicable product price, shipping charges, taxes, duties, and other mandatory charges will be displayed before you complete your purchase, where required by applicable law.

Once an order has been successfully placed, the price applicable to that order will generally not change, except where an adjustment is required due to an obvious pricing error or other circumstances permitted by applicable law.

For further information about payment processing and currency, please refer to our Payments Policy.

For information regarding shipping charges, customs duties, taxes, and import-related charges, please refer to our Shipping & Delivery Policy.

Section 5: Placing an Order

When you place an order through our website, you are making a request to purchase the products selected by you. You are requested to check the legal requirements in your jurisdiction that may apply to the products you wish to purchase. Before completing your purchase, you will have an opportunity to review your order, delivery information, payment method, and applicable charges. You are responsible for ensuring that the information provided by you is accurate and complete.

After you submit your order, we will send you an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily mean that the order has been finally accepted. Where necessary, we may review an order before accepting and fulfilling it.

Section 6: Order Acceptance, Cancellation and Refusal

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;
  • There is an obvious pricing or product-information error;
  • We are unable to verify or successfully process the payment;
  • We reasonably suspect fraud, unauthorised activity, or misuse of the website;
  • An order appears to have been placed for unauthorised resale or other prohibited commercial activity;
  • We are unable to deliver to the address provided; or
  • Cancellation is otherwise required or permitted by applicable law.

If we cancel an order after payment has been successfully collected, we will issue a refund to the original payment method, subject to applicable law and in accordance with our Returns & Refunds Policy. We will make reasonable efforts to notify you of an order cancellation using the contact details provided when the order was placed.

Nothing in this section limits any mandatory rights you may have to cancel an order or receive a refund under applicable law.

Section 7: Order Modifications and Cancellations by Customers

You may request to modify or cancel an order before it has been shipped. We will make reasonable efforts to accommodate such requests, but it may not be feasible to modify or cancel an order once fulfilment or shipment has begun. For information about cancellations, returns, refunds, and applicable conditions, please refer to our Returns & Refunds Policy. Where applicable law provides a statutory right to cancel an online purchase, that right is not affected by this section.

Section 8: Shipping and Delivery

Orders are shipped and delivered in accordance with the terms described in our Shipping & Delivery Policy. Estimated delivery timelines are provided for guidance and may vary due to factors including customs procedures, carrier delays, weather, peak shipping periods, public emergencies, government restrictions, and other circumstances beyond our reasonable control.

Please refer to our Shipping & Delivery Policy for information regarding:

  • Where your order ships from;
  • Estimated handling and transit times;
  • Shipping charges;
  • Customs duties and taxes;
  • Tracking;
  • Failed deliveries;
  • Lost or damaged shipments; and
  • Other delivery-related matters.

Section 9: Returns, Refunds and Consumer Rights

Returns, refunds, replacements, and cancellations are governed by our Returns & Refunds Policy. Our commercial return policy does not limit any mandatory consumer rights available to you under applicable law. Where applicable law provides a statutory right of withdrawal, cancellation, refund, repair, replacement, price reduction, or other remedy, those rights continue to apply regardless of any additional return conditions stated in our policies.

Section 10: Payments

Payments are processed through authorised payment service providers and payment partners in accordance with our Payments Policy. The payment methods available may vary depending on your location, device, order, and other factors. You agree to provide accurate and complete payment information and to use a payment method that you are authorised to use. We may carry out reasonable verification and fraud-prevention checks before processing or fulfilling an order. For further information regarding payment processing, payment failures, duplicate charges, refunds, and payment disputes, please refer to our Payments Policy.

Section 11: Customer Accounts

Certain features of our website may require or allow you to create a customer account. You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account, except where such activity results from circumstances outside your reasonable control.

You agree to provide accurate and current information when creating and maintaining your account. We may suspend or terminate an account where reasonably necessary due to suspected fraud, misuse, security concerns, violation of these Terms, or other circumstances permitted by applicable law.

You may request deletion of your account in accordance with our Privacy Policy.

Section 12: Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to us and are protected by applicable intellectual property laws.

This includes, without limitation:

  • Product descriptions;
  • Text and written content;
  • Logos and trademarks;
  • Product and website imagery;
  • Graphics and designs;
  • Website layouts;
  • Software and code; and
  • Other materials made available through the website.

You may access and use the website for your personal, non-commercial purposes and for making legitimate purchases. You must not reproduce, distribute, modify, republish, sell, commercially exploit, or otherwise use our website or its content without our prior written permission, except where such use is permitted by applicable law.

Section 13: User Reviews, Comments and Submissions

If you submit reviews, comments, photographs, feedback, or other content to us or through our website ("User Content"), you remain responsible for that content.

You must not submit content that:

  • Is unlawful, fraudulent, defamatory, threatening, abusive, obscene, or otherwise objectionable;
  • Infringes another person's intellectual property, privacy, or other rights;
  • Contains malicious software or harmful code;
  • Misrepresents your identity or affiliation;
  • Contains false or misleading information; or
  • Violates these Terms or applicable law.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and distribute that content for purposes associated with operating, promoting, and improving our business, subject to applicable law.

We may remove or decline to publish User Content that we reasonably believe violates these Terms or applicable law. We do not claim ownership of User Content merely because you submit it to us.

Section 14: Third-Party Services and Links

Our website may use or provide access to services, technologies, payment providers, logistics providers, social media services, advertising platforms, or other third-party services. Certain parts of the website may also contain links to third-party websites. Third-party services and websites are governed by their own terms and policies. We are not responsible for the content, availability, security, or privacy practices of third-party websites that are outside our control. Nothing in this section affects any rights or remedies you may have against us under applicable law.

Section 15: Website Availability and Errors

We make reasonable efforts to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times. The website may occasionally be unavailable due to maintenance, technical issues, security incidents, service-provider failures, or other circumstances. We may modify, suspend, or discontinue portions of the website or particular features where reasonably necessary. We will not be responsible for losses caused solely by circumstances outside our reasonable control, subject always to applicable law.

Section 16: Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

These may include, without limitation:

  • Natural disasters;
  • Severe weather;
  • War or civil unrest;
  • Public emergencies;
  • Government restrictions;
  • Customs or border restrictions;
  • Labour disputes;
  • Carrier or logistics disruptions;
  • Widespread technology or infrastructure failures; or
  • Other events that could not reasonably have been anticipated or prevented.

Where such circumstances affect your order, we will make reasonable efforts to keep you informed and take appropriate steps to minimise the impact.

Section 17: Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or services. All products and services delivered to you through our website are (except as expressly stated by us) provided 'as is’ and 'as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising from mandatory consumer protection rights. Nothing in these Terms limits any statutory rights or remedies available to consumers under applicable law. Where liability may lawfully be limited, our liability will be limited to the maximum extent permitted by applicable law.

Section 18: Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable costs arising directly from your material breach of these Terms, your unlawful use of the website, or your infringement of the rights of another person. This provision does not apply to the extent that the relevant loss was caused by our own breach, negligence, or unlawful conduct.

Section 19: Suspension and Termination

We may suspend or terminate your access to the website or particular services where reasonably necessary, including where:

  • You materially breach these Terms;
  • We reasonably suspect fraudulent or unlawful activity;
  • Your use creates a security or operational risk; or
  • Suspension or termination is otherwise required by law.

Where appropriate and legally permitted, we will provide reasonable notice before taking such action. Termination will not affect rights or obligations that accrued before termination. Provisions that by their nature should survive termination, including provisions relating to intellectual property, liability, indemnification, and dispute resolution, will continue to apply to the extent permitted by law.

Section 20: Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business practices, or legal requirements. The updated version will be posted on this page, overwriting the previous content. Where required by applicable law, we will provide additional notice or obtain any required consent before changes take effect. Your continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Section 21: Governing Law and Consumer Rights

These Terms will be governed by the laws of USA, except to the extent that mandatory consumer protection laws in your country of residence provide otherwise. If you are a consumer, nothing in these Terms is intended to deprive you of mandatory rights or protections available to you under the laws that apply to your purchase. Any dispute will be handled in accordance with applicable law and, where required, through the courts or dispute-resolution mechanisms having appropriate jurisdiction.

Section 22: Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law and the remaining provisions will continue to apply.

Section 23: No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

Section 24: Entire Agreement

These Terms, together with the policies and documents expressly incorporated into them, constitute the terms governing your use of our website and purchase of products from us. They supersede any previous version of these Terms relating to the same subject matter, except where otherwise required by applicable law.

Section 25: Contact Information

Phone: +13157121999

Email: info@rhinecart.com

Working Hours: 24 hours a day, 7 days a week

Address:

18 Commerce Ltd.
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom