Payments Policy

Overview

RhineCart is a brand owned and operated by 18 Commerce Ltd..

We accept payments in USD on this website. The total amount payable, including any applicable shipping charges, taxes, duties, or other charges, will be shown before you complete your purchase. Payments are processed securely through our authorised payment service providers and payment partners. The payment methods available to you may vary depending on your location, device, order, and other applicable factors.

This Payments Policy provides information about the payment methods we accept, how payments are processed, and what to do if you experience an issue with a payment or transaction.

Accepted Payment Methods

Credit and Debit Cards

We accept major credit and debit cards, such as Visa, Mastercard, American Express, Discover. Card availability may vary depending on your card issuer, location, and other applicable factors.

Digital Wallets

We offer digital wallet payment options such as Apple Pay, Google Pay. Availability depends on your device, browser, location, wallet eligibility, and other applicable factors.

Additional Payment Methods

Additional local payment methods may be available at checkout, including iDEAL, SEPA, Klarna. The payment methods available to you will be displayed during checkout.

Currency and Pricing

All prices on this website are displayed and charged in USD. The amount displayed at checkout is the amount we will charge to your selected payment method, subject to any applicable charges disclosed before payment.

If your card or bank account is maintained in a different currency, your bank or card issuer may apply its own currency conversion rate or foreign transaction fee. Such charges are determined by your financial institution and are outside our control.

All applicable taxes, duties, shipping charges, and other mandatory charges are disclosed in accordance with the applicable delivery destination and are shown before payment is completed, where required. For information about customs duties, import taxes, and other delivery-related charges, please refer to our Shipping & Delivery Policy.

Payment Service Providers

Payments made on this website are securely processed by Stripe, our authorised payment service provider.

Payment Authentication

Depending on your location, payment method, transaction amount, and card issuer, you may be asked to complete an additional authentication step when making a payment. This may include verification through your banking app, one-time password, biometric authentication, or another security measure. These additional security checks help protect your payment information and reduce the risk of unauthorised transactions.

Payment Security & Fraud Prevention

We use secure payment processing systems and authorised payment service providers to protect payment information during transactions. Payment information is handled through secure payment infrastructure in accordance with applicable security requirements.

RhineCart and its employees will never request your full payment card number, PIN, password, or one-time authentication code by email or telephone.

For the protection of our customers and our business, we use risk assessment tools and may conduct reasonable verification checks on certain transactions. In exceptional circumstances, an order may be delayed, placed on hold, or cancelled if we are unable to verify the payment or reasonably suspect fraudulent or unauthorised activity. Where an order is cancelled for this reason, any payment successfully collected will be refunded to the original payment method.

Payment Authorisation & Order Confirmation

When you place an order, your selected payment method may be authorised for the total order amount. Your order is successfully placed once payment has been successfully authorised or received and you receive an order confirmation from us. If payment cannot be authorised or completed, your order may not be accepted or you may be asked to select an alternative payment method.

Payment Deducted but Order not Confirmed

In rare cases, a payment may be successfully processed even though you do not receive an order confirmation, for example, due to a temporary connectivity or technical issue during checkout.

If this happens, please contact our customer support team at info@rhinecart.com and provide any available payment or transaction details, such as the amount paid, date and approximate time of payment, and any payment reference or transaction ID available to you.

Our team will investigate the payment and reconcile it with our order records. If the payment was successfully received but the order was not created, we will work with you to resolve the issue, which may include completing the order or arranging a refund where appropriate.

Payment Failures & Declined Transactions

If your payment is declined, unsuccessful, or cannot be completed, please check that your payment details are correct and that your card or account is authorised for the transaction. You may also try another available payment method.

If the issue persists, please contact our customer support team at info@rhinecart.com and provide details of the error, along with any relevant order or transaction information. Please do not share your full card number, PIN, password, or one-time authentication code with us.

Duplicate Charges & Temporary Authorisations

In some cases, your bank or card issuer may temporarily place an authorisation hold on your account while a payment is being processed. If an order is not successfully completed, such an authorisation may remain visible as a pending transaction for a period determined by your bank or card issuer.

A pending authorisation is not necessarily a completed charge and may be automatically released by your bank or card issuer. If you believe you have been charged more than once for the same order, please contact our customer support team at info@rhinecart.com and we will investigate.

Refunds & Payment Reversals

Approved refunds will be issued to the original payment method used for the transaction, in accordance with our Returns & Refunds Policy. The time taken for a refund to appear in your account depends on your payment provider and financial institution. For further information about refund eligibility and processing timelines, please refer to our Returns & Refunds Policy.

Chargebacks & Payment Disputes

If you believe there is an issue with a payment or transaction, please contact our customer support team at info@rhinecart.com so that we can investigate and assist you.

We aim to resolve payment-related issues promptly and fairly. Customers retain any rights available to them under applicable law and the rules of their payment provider or card network.

Payment Statement Descriptor

Depending on the payment method and payment service provider used for your transaction, the name appearing on your bank or card statement may be shown as RhineCart or 18 Commerce Ltd.. If you do not recognise a transaction associated with your purchase, please contact our customer support team at info@rhinecart.com and provide the transaction details so that we can assist you.

Contact Information

Phone: +13157121999

Email: info@rhinecart.com

Working Hours: 24 hours a day, 7 days a week

Address:

18 Commerce Ltd.
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom